At 1Win Nigeria, we are committed to providing a safe and enjoyable gaming environment. We believe gambling should be a form of entertainment, not a way to make money or escape problems. This page outlines our responsible gaming commitment, the tools available to help you stay in control, and resources for those who may need support.
Our Commitment
We take responsible gaming seriously. Our platform is designed to be fun and fair, but we recognize that for some individuals, gambling can become problematic. We are committed to preventing underage gambling and ensuring all players are 18 or older, providing tools to help players manage their gambling activity, protecting vulnerable individuals from gambling-related harm, promoting awareness about problem gambling, and supporting those who need help through appropriate resources.
Keeping Gambling Fun
Here are some guidelines to help ensure your gambling experience remains enjoyable:
Set a budget before you play. Decide how much you can afford to lose and stick to it. Consider this money as the cost of entertainment, similar to what you might spend on a night out.
Set time limits. Gambling for extended periods increases the risk of losing more than intended. Take regular breaks and engage in other activities.
Never chase losses. Trying to win back lost money often leads to bigger losses. Accept that losing is part of gambling and walk away when you reach your limit.
Don’t gamble when emotional. Avoid betting when you’re upset, stressed, depressed, or under the influence of alcohol or drugs. These states impair judgment and lead to poor decisions.
Balance gambling with other activities. Ensure gambling doesn’t become your only form of entertainment or social interaction.
Never borrow to gamble. If you don’t have spare money to gamble with, don’t gamble. Never use money meant for bills, rent, or essential expenses.
Understand the games. Know the rules, odds, and house edge of games before playing. Accept that the odds favor the house in the long run.
Player Protection Tools
We provide several tools to help you manage your gambling activity. Access these through your account settings or by contacting customer support.
Deposit Limits
Control how much you can deposit over specific periods. You can set daily limits, weekly limits, and monthly limits. Limits take effect immediately when decreased. Increases require a 24-hour cooling-off period to take effect. You can have multiple limits active simultaneously (for example, ₦10,000 daily and ₦50,000 weekly).
Loss Limits
Set a maximum amount you can lose over a specific period. Once reached, you cannot place further bets until the period resets. This helps prevent chasing losses during a bad session.
Wager Limits
Limit the total amount you can wager regardless of wins or losses. Useful for controlling overall gambling activity, not just deposits or losses.
Session Time Limits
Set how long you can be logged in during a single session. You’ll receive a notification when your time limit approaches and be automatically logged out when it’s reached.
Reality Check Reminders
Receive periodic notifications showing how long you’ve been playing and your net win/loss for the session. Choose intervals of 30 minutes, 1 hour, or 2 hours. This helps maintain awareness of time and money spent.
Take a Break (Cooling-Off Period)
Temporarily suspend your account for a set period. Options include 24 hours, 7 days, 30 days, or 90 days. During this time, you cannot access your account or place any bets. Promotional communications will be paused. At the end of the period, your account automatically reactivates.
Self-Exclusion
For those who need a longer break or wish to stop gambling entirely. Exclude yourself for 6 months, 1 year, or 5 years. During exclusion, your account is completely inaccessible, you cannot open a new account, all marketing communications are stopped, and any pending bonuses are forfeited. Self-exclusion cannot be reversed until the chosen period expires. Even then, reactivation requires a deliberate request and a 7-day waiting period.
Account Closure
You can close your account at any time by contacting customer support. Remaining balance will be returned to you. Account closure is different from self-exclusion, as you may open a new account in the future.
How to Set Limits
To set up any of these tools, log into your 1Win account, go to Account Settings, select Responsible Gaming or Player Protection, choose the tool you want to use, and confirm your settings.
Alternatively, contact our customer support team 24/7, and they will assist you in setting up any limits or restrictions.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be honest with yourself if you experience any of these warning signs:
Financial signs: Spending more money than you can afford, borrowing money or selling possessions to gamble, hiding gambling expenses from family, gambling with money meant for bills or necessities, and financial difficulties despite having income.
Behavioral signs: Spending increasing amounts of time gambling, neglecting work, school, or family responsibilities, lying about gambling habits, multiple failed attempts to cut back or stop, and becoming irritable when trying to reduce gambling.
Emotional signs: Gambling to escape problems or negative feelings, feeling anxious or depressed about gambling, feeling a need to gamble with increasing amounts to feel excitement, and restlessness when not gambling.
Relationship signs: Arguments with family or friends about gambling, withdrawing from social activities, and relationships suffering due to gambling habits.
If you recognize these signs in yourself or someone close to you, please seek help immediately.
Getting Help
If gambling is causing problems in your life, you are not alone. Help is available.
Self-Help Resources
Gamblers Anonymous: www.gamblersanonymous.org offers support meetings and resources based on a 12-step recovery program. Anonymous and free.
GamCare: www.gamcare.org.uk provides information, advice, and support for anyone affected by gambling. Includes a helpline and live chat.
National Council on Problem Gambling: www.ncpgambling.org offers resources and referrals to local help services.
Professional Support
Consider speaking with a mental health professional who specializes in addiction. Your doctor can provide referrals. Many counseling services offer confidential support either in person or online.
Financial Advice
If gambling has caused financial problems, seek advice from a debt counseling service. They can help you create a plan to manage your finances and address debt.
Protecting Minors
Gambling is strictly for adults aged 18 and over. We have robust age verification processes to prevent underage gambling. All accounts must be verified with valid identification before withdrawals are processed.
If you share a computer or device with children, we strongly recommend using parental control software such as Net Nanny at www.netnanny.com, Qustodio at www.qustodio.com, or built-in parental controls in your operating system. Keep your login details secure and never use the “remember me” feature on shared devices. Consider having a separate user account for children.
Self-Assessment
Ask yourself these questions honestly to assess your gambling habits:
Have you ever felt the need to bet more and more money? Have you ever lied to people important to you about how much you gambled? Do you often gamble until your last money is gone? Do you gamble to escape worry, trouble, or boredom? After losing, do you feel you must return soon to win back your losses? Have you ever gambled to get money to meet financial obligations? Has gambling caused you any health problems, including stress or anxiety?
If you answered “yes” to any of these questions, you may want to consider using our responsible gaming tools or seeking professional advice.
Contact Us
Our customer support team is trained to assist with responsible gaming concerns. They can help you set up limits or exclusions, provide information about support resources, and discuss your concerns confidentially.
1Win Nigeria Support
Email: [email protected]
Live Chat: Available 24/7 on our website
Remember: there is no shame in asking for help. Taking control of your gambling is a sign of strength, not weakness.